I own a small jewelry store in Florida, a online client that has purchased from me before purchased a watched (7k)that was supposed me overn...

Question

I own a small jewelry store in Florida, a online client that has purchased from me before purchased a watched (7k)that was supposed me overnighted to him in the process the crystal was cracked and now instead of waiting the 3-5 days or getting a similar watch he is demanding a refund. Do I legally have to give him one, can I fix the watch to it's original state and ship? My website states no refunds and I told him over the phone as well

Answer

depends on the terms of the sales agreement. Probably you have the right to fix it, based upon what you have provided.